1. Order Processing: All orders are processed and dispatched within 1~2  business day (Monday through Saturday, excluding holidays) from the date the order was placed. Orders placed after 1 p.m. will be processed the following business day.

The delivery period mentioned under each product is approximate only and it may vary due to the delay by the courier companies as well as due to holidays. But we will try our best to ship your parcel within  3 or 4 business days of your order if it reaches us before 4 pm on a working day T&C applied.

The delivery time provided by a courier service can vary based on several factors, including the shipping method chosen, the distance between the sender and the recipient, the courier company’s policies, customs clearance for international shipments, and any potential delays due to weather conditions or other unforeseen circumstances.

When providing estimated delivery times to your customers, it’s important to consider the courier’s standard delivery timeframes based on the chosen shipping method (e.g., standard shipping, express shipping) and the destination location. It’s also advisable to communicate to your customers that delivery times are approximate and may be subject to change due to factors beyond your control.

Due to customer/consignee improper communication details, and weather conditions, the outer city(village) approx. time to delivery takes 10~20 days.

Several factors contribute to delays during festive periods:

  1. High Volume of Shipments: Increased demand for sending and receiving packages during festivals can overwhelm courier services.
  2. Limited Staff: Some courier companies may experience staffing challenges during holidays, as employees take time off to celebrate with their families.
  3. Holiday Closures: Public holidays and festival days may lead to closures or reduced operating hours for courier services.
  4. Increased Customs Processing: International shipments may experience additional delays due to increased customs processing during the festive season.
  5. Weather Conditions: Adverse weather conditions, which can be more prevalent during certain festival seasons, may also impact transportation and delivery schedules.
We regret to inform you that we will be unable to investigate any missing or non-delivery case since the shipment was marked delivered before that which was more than 15 days ago. As per our policy, we do not preserve proof of delivery beyond this period. We recommend that you raise proof of delivery-related disputes within 15 days from the date of delivery going forward as per the Terms & Conditions of our agreement accepted at your end.

2. Shipping Methods: We Aari Materials Shop are using the following courier service companies to transport the parcels depending on their price and service :

1) DTDC Plus, 2)BlueDart, 3) ST Couriers,4) DELHIVERY EXPRESS, 5) ST COURIERS

The Courier charge will be calculated based on the weight and size of the product, packing material, and the expense for packing and handling of the parcel to courier offices. (For example, the Courier Charge for Maharashtra is Rs.100/- up to 1 Kg. If the parcel is more than 1 KG, the next 1 gm to 1 KG will be charged Rs.100/-. All the states’ courier charges will be calculated in this method.)

State Delivery Charge upto 1 KG
Tamil Nadu ₹ 134
Chennai ₹ 82
Other State ₹ 134

Due to the uncertain situation with Courier Services, We are using Speed Post service for Across India.  So the shipping charges have changed temporarily.

Approximate tariff structure of Courier Charges.

​​​​ Weight​ ​​Local ​Up to 200 Kms. 201 to 1000 Kms. 1001 to 2000 Kms.​ ​​​​ Above 2000 Kms.
​Up to 50 grams INR 35​ ​INR 50 ​INR 60 N/A ​N/A
51 grams to 200 grams INR 40 ​INR 60 ​INR 80 ​N/A ​N/A
​201 grams to 500 grams ​INR 56 ​INR 56 ​INR 56 ​N/A N/A
​Additional 500 grams or part thereof ​INR 86 ​INR 86 ​INR 86 N/A N/A
  • Standard Shipping: Orders shipped via standard shipping typically take between 3 to 10 business days for delivery within India.
  • Express Shipping: If you choose express shipping, your order is expected to be delivered within 6 business days after dispatch, depending on the destination.

(Note: Adjust the number of days based on your actual shipping times. If you offer international shipping, specify the delivery times for international orders as well.)

Please be aware that these delivery times are provided as guidelines and are not guaranteed. Delays may occur due to unforeseen circumstances. We are not responsible for delays caused by the shipping carrier or customs processing.

If you have specific delivery time requirements or if you need your order by a certain date, please contact our customer support team before placing your order. We will do our best to accommodate your request and provide you with the most accurate delivery estimate possible.

For any inquiries regarding the status of your order or delivery, please refer to the tracking information provided in your shipping confirmation email or contact our customer support team at Email: info@aarimaterials.com or Whatsapp: at +917358060346. We appreciate your understanding and patience regarding delivery times.

3. Order Tracking: Once your order has been shipped, a confirmation email with a tracking number will be sent to you. You can track your order using the provided tracking number and the respective courier service’s website. Click Here to Track your order

4. Undeliverable Packages: If a package is undeliverable due to incorrect address information provided by the customer or if the package is refused by the recipient, the order will be returned to us. In such cases, the customer will be responsible for the cost of re-shipping the package.

  1. Incorrect or Incomplete Address: If the shipping address provided by the customer is incorrect or incomplete and the package is returned to us, the customer will be contacted for an updated address. The customer will be responsible for any additional shipping charges incurred for reshipping the package to the correct address.
  2. Recipient Refusal: If the recipient refuses to accept the package, it will be returned to us. The customer will be notified, and the cost of the items in the order, minus the original shipping cost, will be refunded. Any shipping charges incurred for the return of the package will be deducted from the refund amount.
  3. Failed Delivery Attempts: If the courier is unable to deliver the package after multiple attempts, the customer will be contacted. The customer is responsible for providing accurate contact information and ensuring that someone is available to receive the package. If the customer fails to respond or provide an alternative delivery address within a specified timeframe, the order may be canceled, and a refund will be issued minus any shipping charges and fees incurred.

It is the customer’s responsibility to review and confirm the accuracy of the shipping address provided during the checkout process. We encourage customers to double-check their shipping information to avoid undeliverable packages.

5. Lost or Damaged Packages: We are not responsible for lost or damaged packages during transit. If your package is lost or damaged, please contact the shipping carrier to file a claim. If you need assistance with this process, please feel free to contact our customer support team. Need video footage for the process of further actions.

6. Returns Due to Failed Delivery Attempts: If the courier is unable to deliver the package after multiple attempts, the customer will be responsible for any additional shipping charges incurred for the package to be re-shipped. shipping charges are not to be refundable.

Contact Information: If you have any questions about our shipping policy, please contact us at Email: aarimaterials@gmail.com Phone: +91 7358060346

Kindly cooperate with us on the above temporary scenario.

Regards

Aari Materials Shop